Refund Policy
REFUND & RETURN POLICY
Last Updated: June 2026
30-Day Return Policy
At Hudson & Grace, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, the following conditions must be met:
Return Conditions
✓ The item must be returned in its original condition.
✓ The item must include all original tags, packaging, accessories, and components.
✓ The item must show no signs of excessive wear, misuse, damage, or alteration.
✓ Any defects or issues should be reported promptly after delivery.
✓ Return shipping costs are the responsibility of the customer.
✓ All returned items are subject to inspection before a refund is approved.
Hudson & Grace reserves the right to refuse returns that do not meet these requirements.
How To Request A Return
Please follow the steps below:
Step 1 — Contact Us
Email our support team at:
support@hudsongracetoronto.com
Subject Line:
Return Request
Step 2 — Include The Following Information
Please provide:
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Order Number
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Full Name
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Shipping Address
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Reason For Return
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Photos of the product (if damaged, defective, or incorrect)
Step 3 — Await Return Instructions
Our team will review your request and provide the appropriate return instructions.
Please do not send any item back without receiving authorization from our support team first.
Step 4 — Ship Your Return
Once approved, you will receive the necessary return instructions and return address.
Customers are responsible for return shipping costs.
All approved returns must be sent to our central warehouse in Asia for inspection and processing.
Returns sent without prior authorization may experience delays in processing.
Order Cancellation Policy
Orders may be cancelled within 24 hours of purchase.
Because our order processing system is highly automated, orders enter processing shortly after they are placed.
Once an order has been processed or shipped, cancellation is no longer possible.
If your order has already been dispatched, you must wait until delivery and then follow the return process outlined above.
Refund Process
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Refunds Include
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The purchase price of eligible returned products
Refunds Do Not Include
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Return shipping costs
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Additional shipping services selected at checkout
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Products damaged due to misuse, improper handling, or normal wear and tear
Damaged, Incorrect, Or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at:
support@hudsongracetoronto.com
Please include clear photographs showing the issue so our team can review and provide an appropriate solution.
Important Notice
Customers must always contact our support team before returning any item in order to receive the correct return instructions.
All approved returns are processed through our central warehouse in Asia.
Returns sent to the sender address shown on the package may not be accepted.
For any questions regarding returns, refunds, or exchanges, please contact:
support@hudsongracetoronto.com
Contact Information
Hudson & Grace