PRIVACY POLICY

Last Updated: June 2026

1. Introduction

Welcome to Hudson & Grace ("we", "our", "us"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you visit our website, place an order, subscribe to our communications, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Controller Information

For any privacy-related questions, requests, or concerns, please contact:

Hudson & Grace

Email: support@hudsongracetoronto.com

3. Information We Collect

3.1 Information You Provide

When you use our website, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment details

• Account information

• Customer service communications

• Product reviews and feedback

3.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Website activity

• Pages viewed

• Products viewed

• Referral source

• Date and time of access

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate our website

• Remember your preferences

• Maintain shopping cart functionality

• Improve website performance

• Analyze website traffic

• Measure advertising effectiveness

• Personalize content and offers

You may disable cookies through your browser settings, although certain website features may not function correctly.

5. How We Use Your Information

We use your personal information to:

• Process and fulfill orders

• Verify payments

• Provide customer support

• Communicate regarding purchases

• Manage returns and refunds

• Improve our website and services

• Prevent fraud and abuse

• Send marketing communications

• Comply with legal obligations

6. Email Marketing

If you subscribe to our newsletter or provide your email address during checkout, we may send information regarding:

• New arrivals

• Promotions

• Special offers

• Product recommendations

You may unsubscribe at any time using the unsubscribe link included in our emails.

7. Advertising and Analytics

We may use advertising and analytics technologies including:

• Meta Pixel

• Google Analytics

• Google Ads

• Shopify Analytics

These tools help us understand website performance, improve customer experience, and provide relevant advertising.

8. Shopify

Our store is hosted on Shopify Inc.

Shopify provides the e-commerce platform that enables us to offer products and services. Your information may be processed by Shopify in accordance with Shopify's Privacy Policy.

9. Sharing Your Information

We may share personal information with trusted service providers, including:

• Shopify

• Payment processors

• Shipping carriers

• Fraud prevention providers

• Analytics providers

• Marketing partners

We do not sell your personal information.

We may disclose information if required by law or to protect our legal rights.

10. International Data Transfers

Your personal information may be processed or stored outside your country of residence, including in countries where our service providers operate.

Reasonable safeguards are implemented to protect transferred information.

11. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders

• Provide customer support

• Meet legal obligations

• Resolve disputes

• Enforce agreements

12. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

13. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of information

• Restrict processing

• Withdraw consent

• Request data portability

• Object to certain processing activities

To exercise your rights, please contact us at:

support@hudsongracetoronto.com

14. Canadian Privacy Rights

Hudson & Grace complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Canadian customers may request access to personal information we hold and may request corrections where appropriate.

15. European Privacy Rights

For customers located in the European Economic Area (EEA), United Kingdom, or Switzerland, personal information may be processed under applicable legal bases, including:

• Consent

• Contract performance

• Legal obligations

• Legitimate interests

16. Do Not Track

Our website does not currently respond to browser "Do Not Track" signals.

17. Complaints

If you have concerns regarding how we process your personal information, please contact us first.

We will investigate and respond as promptly as possible.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the revised effective date.

19. Contact

Hudson & Grace

Email: support@hudsongracetoronto.com