Frequently Asked Questions

Shipping

How long does delivery take?

Orders are typically processed within 1–3 business days and delivered within 8–12 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Do you offer free shipping?

Yes. We offer free shipping on all orders.

Can I track my order?

Absolutely. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your order every step of the way.

I entered the wrong address. What should I do?

Please contact us as soon as possible at support@hudsongracetoronto.com. If your order has not yet been processed, we will do our best to update the delivery details.

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Orders & Returns

Can I return my order?

Yes. We offer a 30-day return policy. If you are not completely satisfied with your purchase, please contact our customer support team and we will guide you through the return process.

How long does it take to receive my refund?

Once your returned item has been received and inspected, refunds are typically processed within a few business days. The exact time may vary depending on your payment provider.

Can I exchange an item?

Yes. If you would like a different size or product, please contact our support team and we will be happy to assist you.

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Sizing

How do I choose the correct size?

We recommend referring to the size guide available on each product page. If you are unsure, our customer support team will be happy to help you find the most suitable size.

What if the size doesn't fit?

If the item doesn't fit as expected, please contact us and we will help you find the best solution.

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Products

Are your products made from high-quality materials?

We carefully select products that combine quality, comfort, and timeless style. Every item is chosen with attention to craftsmanship, fit, and durability.

Will the product look exactly like the photos?

We strive to ensure that all product images accurately represent the item you will receive. However, slight variations in color may occur due to screen settings and lighting conditions.

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Contact Us

How can I contact Hudson & Grace?

If you have any questions, our customer support team is always happy to help.

📧 support@hudsongracetoronto.com

We aim to respond to all inquiries within 24–48 business hours.